Terms and Conditions of Sale

The present general conditions of sale are strictly applied to all the sales of products made in peninsular Spain by ANTONIO LUIS BALLESTER RUIZ with N.I.F. number 34816988W, who operates through Internet from his web page (www.casaballester.es) hereinafter CASA BALLESTER.
Any order placed at CASA BALLESTER necessarily implies as an essential, determining and indispensable condition, the unreserved acceptance by the Client of the Terms and Conditions of Sale of CASA BALLESTER in force on the day on which the corresponding order is carried out.
Furthermore, the Client acknowledges that the acceptance of these conditions will imply their application to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to his knowledge by CASA BALLESTER.
The fact that CASA BALLESTER does not resort at a given moment to any of the present conditions cannot be interpreted nor will it be equivalent to renouncing to resort to them in the future or in the past.
To fully guarantee the rights of consumers and users of ANTONIO LUIS BALLESTER RUIZ, these General Conditions are established in accordance with the provisions of Spanish law, in particular Law 7/98 of 13 April on General Conditions of Contracting, Law 7/96 of 15 January on the Regulation of Retail Trade, Civil Code, Directive 2000/31 EC of the European Parliament and of the Council of 8 June, Law 34/2002 of 11 July on information society services and electronic commerce, Royal Legislative Decree 1/2007, of 16 November, approving the Consolidated Text of the General Law for the defense of Consumers and Users and other applicable laws and their implementing regulations.
1.- Intervening parties Identification and company name of the bidder: ANTONIO LUIS BALLESTER RUIZ with registered office at C/ Plano de San Francisco.
Veronicas Market.
Planta 0, Puesto 36-38.
30004 Murcia (Spain), with NIF: 34816988W, provides its services of electronic sales over the Internet on its website www.casaballester.es Email: info@casaballester.es Contact phone: +34 644 266 206 Customer Customer Customer is considered to be any user of the website www.casaballester.es who places an order and gives his acceptance to it at the time of its realization.
The Customer must register as such and provide the following information in order to place the order: name and surname or company name, CIF / NIF, billing address, delivery address, contact telephone and email contact.
These data will be processed in accordance with the provisions of the Conditions of Access and Use of the website and in the section “Privacy Policy”.Legal Notice“. 2.- Prices The prices published in CASA BALLESTER are in Euros and are valid, except for typographical errors.
All prices include the VAT applicable on the day of the order, any change in the VAT rate will be automatically applied to the prices of the products on sale at CASA BALLESTER.
The offers on products on sale at CASA BALLESTER will be shown in the product’s file and, if not otherwise indicated, will be valid as long as they are shown on the screen. CASA BALLESTER reserves at any time and unilaterally the right to modify the price of the products and services offered through its web page. 3.- Acceptance of the order It occurs at the time of formalization of the order, once the option of the menu of acceptance of the order is used, it is understood that the customer’s consent is given for the validity and effectiveness of the purchase contract that binds the parties, CASA BALLESTER will electronically store the order, except for a reasonable typing error, in which case the order cannot be processed.
After the acceptance of the order, CASA BALLESTER will inform the customer by sending the order confirmation to the e-mail indicated by the customer.
The sale and delivery of the merchandise offered is subject to the stock of the product.
In the event of exceptional circumstances such as abusive order, interactive multiorder or those others that cause the end of stock of the product, the product, the order and the contract between the parties shall be void under this clause resolutory, fully restoring the customer in case of prepayment of the amounts paid by the same.
4.- Different methods of payment: When placing the order, the customer may freely choose to pay for the purchases made at CASA BALLESTER by means of: Prepayment by transfer By cash deposit or bank transfer of the full amount (the total amount will appear on your screen before confirming your order, when you check the general data of the same) to the account of ownership of ANTONIO LUIS BALLESTER RUIZ sent once the order has been placed through the customer’s email.
The transfer or deposit must indicate the name of the individual or entity to which the order will be invoiced and the number of such order (automatically assigned by CASA BALLESTER).
Orders with the “Prepayment” method must be paid within a maximum period of 7 days from the placing of the order to the bank account that appears in the purchase process.
If there is no proof of payment within this period, the order will be automatically cancelled.
Payment will be made in cash at the time of collection at the store located in the Mercado de Verónicas (Murcia), during business hours.
Payment can be made in cash or by credit card, checks or bank checks will not be accepted.
PayPal Payment by credit card or PAYPAL account of the customer.
Virtual POS Payment by bank card of the customer through the banking platform associated with the POS of the online store.
Shipping costs The system will automatically calculate the shipping costs associated with the type of product selected by the customer, and the amount will depend on the total amount of the sale (being free for sales over 100€), and the size and weight of the product purchased.
The customer will receive information on shipping costs automatically during the purchase process. Product The offers presented by CASA BALLESTER are valid within the time limit and the available stock.
CASA BALLESTER reserves the right to modify the assortment of products according to the conditions imposed by its suppliers.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not commit the seller in any way. Each product has a data sheet containing the technical characteristics, an indicative photograph (if applicable), the retail price of the product including VAT.
Shipping costs are not included in this price.
The total cost of the order will be communicated to the Customer at the time of placing the order and in advance of its acceptance. 6.- Freight and delivery times Usual delivery time for all orders in which the goods are in stock 24h-48h.
In no case we can guarantee these delivery times although we will try that the companies of transport fulfill them whenever it is possible.
In rural towns far from urban centers it is not possible to guarantee delivery within 24 hours.
The shipping costs will be indicated in your shopping cart prior to the payment of the order. 7.- Delivery of the orders The delivery times of the orders depend on the availability of the product (24/72 hours).
For orders placed in the form of payment by bank transfer, will also be taken into account for the computation of delivery times the reliable proof of payment by the Customer by bank transfer.
However, this period of availability may be modified in the event of simultaneous orders for the same product or products that lead to the end of stock of the product.
If the end of stock is definitive, the Customer will be notified to choose between choosing a different product with similar characteristics and a similar price to the out of stock product, or cancel your order, refunding the amount paid in advance in the case of orders with payment in advance.
Delays in deliveries of more than ten days according to the term of availability, a delay attributable to CASA BALLESTER, will entitle the Client to cancel his order if so stated in writing by e-mail to the address info@casaballester.es, being refunded, if applicable, the money paid in advance, and without any claim for damages, present or future, direct or indirect.
The orders not delivered to the Client within ten days from their shipment for reasons not attributable to CASA BALLESTER will be returned to the seller, considering the order cancelled for all purposes, returning to the Client, if applicable, the money paid in advance, and without any claim for damages, present or future, direct or indirect.
Delivery will be made to the delivery address indicated in the shipping details of the order.
The subsequent modification of this address may generate a series of expenses that will be charged to the Customer.
The orders will be delivered by a transport company to the delivery address indicated by the Customer and to the person who has been set as the recipient of the same.
These data will be recorded on the delivery note of the transport company, which will also indicate the number of packages of the shipment, the total weight and the order number.
In addition to the delivery note, a purchase invoice will be delivered to the Customer with each order, either inside the shipping package or attached to the packaging of the product shipped. If at the time of delivery it is appreciated in a visible and clear way, without the need to manipulate the shipping packages or those of the product itself, that a product has defects caused by damage in transport or it is appreciated, in the same way, an error in the goods received, the Client must state it in the delivery note and communicate it to CASA BALLESTER (by e-mail to the address info@casaballester.es) within the 24 hours following the reception of the order to be able to request the return of the product or products affected and with it the replacement for a new one or the refund of the price paid for it.
If the invoice is missing, the Customer may download it from the web, in your private area enabled for this purpose, if you have registered as a customer and has not purchased as a Guest, or request it by email to the address info@casaballester.es, indicating the name of the holder of the invoice and the order number, and will be sent to the invoice address by regular mail or email.
8.- Use of the product and responsibility of the customer The customer undertakes to follow the manufacturer’s instructions in the storage, handling, of the products supplied.
9.- Return and cancellation policies Return of merchandise Our policy, in compliance with the current regulations set forth in Article 44 of Law 7/1996, of January 15, of the Retail Trade Law, is to grant the right to return any item purchased at CASA BALLESTER within 14 days from the date of receipt.
The Customer who desists from the order may be required to pay the direct cost of returning the product.
He/she will not have to provide any explanation, any article, purchased at CASA BALLESTER, returned in its original packaging, sealed and in perfect conditions will be accepted.
Outside this period, revocations of orders will not be accepted.
Within a maximum period of 30 days from the reception of the return, CASA BALLESTER undertakes to reimburse it.
Before making the return, you will have to inform the Customer Service Department.
If the reason for the return is that the returned item is defective or does not correspond to what was requested in the order, CASA BALLESTER will bear the cost of the return and new shipment.
If the reason for the return is that the order does not satisfy you, we will reimburse the amount but not the shipping costs or the return costs.
Before any legal claim, the client will renounce to own jurisdiction and will be submitted to the courts of the closest courts to Murcia.
Cancellation of order If the cancellation of the order arrives before the departure of the goods the customer will not have any cost.
In the case of a cancellation after the departure of the order, the customer will have to pay the shipping and return of the same order.
Product warranty The warranty of the products sold by ANTONIO LUIS BALLESTER RUIZ is provided and established under the rules contained in the legislation in force, in particular, in the aforementioned Royal Legislative Decree 1/2007, Article 114 and following.
It is recognized a period of 2 years from the time of delivery for the buyer to enforce their rights.
The warranty covers any manufacturing defect but is not applicable when the failure is caused by improper handling. The procedure to follow in these cases will be as follows: Communication to our management department of the damage or breakdown.
CASA BALLESTER will send, to the e-mail address specified by the customer, the document designed for this purpose, which must be correctly completed and attached to the defective material in the shipment to our facilities.
Once here, the product is reviewed by the technical department of the brand, if it is under warranty will proceed to repair or replacement.
The customer must bear the costs of shipping this material to our facilities, CASA BALLESTER will bear the costs of shipping the repaired or replaced material to our customer.
The official complaint form of the Region of Murcia is available to consumers at the following address.
Inform that the address to the platform for online dispute resolution ODR of the European Consumer Center can be found at the following link.